User Guide
POS Terminal
The POS terminal is where your waiters spend most of their time. This guide covers everything from creating an order to printing the receipt.
Opening the POS View
After logging in, click POS in the main navigation. You will see your table layout with each table's current status:
- Green -- table is free and available
- Orange -- table has an active order
- Red -- table has been waiting for a long time
Selecting a Table
Tap on any table to open it. If the table already has an order, you will see the current items. If the table is free, you will be prompted to create a new order.
Creating a New Order
When creating an order, you first select the order type:
| Order Type | VAT Rate (Food) | Description |
|---|---|---|
| Dine-in | 19% | Guests eating at a table in the restaurant |
| Takeaway | 7% | Customer picks up the order to eat elsewhere |
| Delivery | 7% | Order is delivered to the customer's address |
VAT Matters
Choosing the correct order type is important because it determines the VAT rate. Drinks are always taxed at 19% regardless of order type.
Adding Items to an Order
- 1Browse the menu categories on the left side of the screen, or use the search bar to find an item by name.
- 2Tap an item to add it to the order. Tap again to increase the quantity.
- 3The order summary on the right updates in real time with items, quantities, and running total.
- 4When ready, tap Send to Kitchen to transmit the order to the kitchen display.
Modifiers and Special Notes
After adding an item, tap on it in the order summary to open the detail view. From there you can:
- •Add modifiers -- select pre-configured options like "extra cheese", "no onions", or "gluten-free"
- •Add a note -- type free-text instructions for the kitchen (e.g., "well done", "allergy: nuts")
- •Change quantity -- use the +/- buttons or type a number directly
Splitting Orders
If guests at the same table want separate checks, you can split the order:
- 1Open the table and tap Split Order.
- 2Drag items from the main order into separate groups (one per guest).
- 3Each group gets its own subtotal and can be paid individually.
Processing Payments
When the guest is ready to pay, tap Pay on the order screen. Possfer supports the following payment methods:
Cash
Enter the amount received, Possfer calculates the change automatically.
Card (Visa/Mastercard)
Process via your connected card terminal. The payment is recorded automatically.
Girocard (EC-Karte)
The most common payment method in Germany. Works with any standard EC terminal.
Mobile Payment
Apple Pay, Google Pay, and other NFC-based payments via your card terminal.
Split Payments
Guests can pay with multiple payment methods for a single order. Possfer offers two split options:
- •Split by items -- each guest selects their items and pays for them separately
- •Equal split -- the total is divided equally among a specified number of guests
Tips
When processing a payment, you can add a tip amount. The tip is recorded separately from the order total and tracked per waiter in the reporting dashboard.
Item Cancellation (Storno)
Sometimes an item needs to be removed from an order -- for example, if it was entered by mistake or the guest changes their mind.
- 1Tap the item in the order summary.
- 2Tap Cancel Item (Storno).
- 3Select a reason for the cancellation and confirm.
GoBD Compliance
Cancelled items are never deleted from the system. Instead, a reversal entry (Storno) is created to maintain a complete audit trail. This is required by German tax law (GoBD). Every cancellation is logged with the staff member, timestamp, and reason.
Transferring Orders Between Tables
If guests move to a different table, you can transfer their order without re-entering anything:
- 1Open the source table and tap Transfer.
- 2Select the destination table from the table layout.
- 3The entire order moves to the new table. The kitchen display updates automatically.
Receipt Generation
After a payment is processed, Possfer automatically generates a receipt. Every receipt includes:
- •Restaurant name, address, and tax ID
- •All items with individual prices and VAT rates
- •VAT breakdown (19% and 7% amounts)
- •TSE signature and transaction number
- •QR code containing the TSE data
- •Payment method and amount
You can print the receipt immediately or send it to the guest via email. To send by email, tap Email Receipt and enter the guest's email address.
Receipt Obligation (Belegausgabepflicht)
German law requires you to offer a receipt for every transaction. The guest may decline, but you must always offer one. Possfer generates the receipt automatically -- make sure to hand it to the guest or ask if they want it by email.